It is Personal, and Business

OK, I’m going to let you in on a secret. I have watched You've Got Mail with Tom Hanks and Meg Ryan lots of times. I’m not going to say how many times, because I actually don’t know. But it is a lot! And everyone knows the exchange between their characters (okay, Joe Fox and Kathleen Kelly... yes, I know the names) about business:

Joe Fox: It wasn't... personal.
Kathleen Kelly: What is that supposed to mean? I am so sick of that. All that means is that it wasn't personal to you. But it was personal to me. It's personal to a lot of people. And what's so wrong with being personal, anyway?

I’m going to tell you that yes, most of the time it is business. But sometimes things hit home a little too closely. Sometimes you do take things personally. And it hurts.

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